Our Response to
COVID-19



If you need assistance


Our Response to
COVID-19



If you need assistance


Pilgrims response to COVID-19 is based on resilience and dynamic decision making. It enables our clients’ critical operations to continue, with their people and interests protected. Our own staff, suppliers and services continue to be effective 24/7 in the UK, USA, Africa, ME and Asia, even where clients’ rear parties are left in partly occupied sites.

In January, we activated our Global Response Team (GRT) to deal with COVID-19 and to review service continuity plans. It meets online daily, to ensure we, our suppliers, and our clients’ operations remain resilient to these uncertainties, adaptable, and with the information and communications needed for timely decision making.

We talk to Governments directly or through emergency communications groups. We continuously assess how COVID-19 risks interact with the many other risks we manage.

Pilgrims response to COVID-19 is based on resilience and dynamic decision making. It enables our clients’ critical operations to continue, with their people and interests protected. Our own staff, suppliers and services continue to be effective 24/7 in the UK, USA, Africa, ME and Asia, even where clients’ rear parties are left in partly occupied sites.

In January, we activated our Global Response Team (GRT) to deal with COVID-19 and to review service continuity plans. It meets online daily, to ensure we, our suppliers, and our clients’ operations remain resilient to these uncertainties, adaptable, and with the information and communications needed for timely decision making.

We talk to Governments directly or through emergency communications groups. We continuously assess how COVID-19 risks interact with the many other risks we manage.

Clients and Pilgrims staff: Integrated Response

We engaged our clients to ensure we followed their policies, and sent questionnaires to our staff to focus our plans; in these types of crises, planning needs constant information that is both high-level and granular. To minimise travel and maximise a flexible response, we mapped our client locations against the demographics of our suppliers, reserves and our own staff, and identified those in WHO’s vulnerable categories. All were briefed on monitoring their own and others’ health, and we set up an auditable reporting procedure.

Our global operations control room management continues in coordination with our clients. It works with our Major Incident Teams (MIT) overseas, and each Pilgrims Country MD is a GRT member, coordinating responses and mapping the progression of the COVID-19 threat to our global portfolio. Security is a critical business nationally as well as internationally.

Wherever we are, we continue managing the risks to our clients, suppliers and ourselves: all three partners deploy not only internationals, but considerable numbers of local nationals overseas; these in-country people do an amazing job against high-security threats in places like Iraq, Afghanistan and Northern Nigeria, now with COVID-19 added to the mix. All our Pilgrims local and international staff volunteered to continue in post when airport closures were first predicted; all are there now supported by our protective measures.

Clients and Pilgrims staff: Integrated Response

We engaged our clients to ensure we followed their policies, and sent questionnaires to our staff to focus our plans; in these types of crises, planning needs constant information that is both high-level and granular. To minimise travel and maximise a flexible response, we mapped our client locations against the demographics of our suppliers, reserves and our own staff, and identified those in WHO’s vulnerable categories. All were briefed on monitoring their own and others’ health, and we set up an auditable reporting procedure.

Our global operations control room management continues in coordination with our clients. It works with our Major Incident Teams (MIT) overseas, and each Pilgrims Country MD is a GRT member, coordinating responses and mapping the progression of the COVID-19 threat to our global portfolio. Security is a critical business nationally as well as internationally.

Wherever we are, we continue managing the risks to our clients, suppliers and ourselves: all three partners deploy not only internationals, but considerable numbers of local nationals overseas; these in-country people do an amazing job against high-security threats in places like Iraq, Afghanistan and Northern Nigeria, now with COVID-19 added to the mix. All our Pilgrims local and international staff volunteered to continue in post when airport closures were first predicted; all are there now supported by our protective measures.

Open for Business, Safely

All Pilgrims who can work from home are doing so, but, because we provide an essential service, our managers, security officers, field operatives and operations centres continue to service our clients and the communities we jointly serve. We are supremely conscious that because we actively protect people, buildings and critical assets, we present a COVID-19 threat to others, and others to us. We take stringent precautions, and nobody deploys without a critical reason, risk assessed and documented.

COVID-19 will be overcome by collaborative efforts between nations, institutions and peoples. Pilgrims follows suit with our clients and stakeholders. Pilgrims remains open for business in this or any emergency because that is our role. Open for business means open for communication: we are available 24/7.

Open for Business, Safely

All Pilgrims who can work from home are doing so, but, because we provide an essential service, our managers, security officers, field operatives and operations centres continue to service our clients and the communities we jointly serve. We are supremely conscious that because we actively protect people, buildings and critical assets, we present a COVID-19 threat to others, and others to us. We take stringent precautions, and nobody deploys without a critical reason, risk assessed and documented.

COVID-19 will be overcome by collaborative efforts between nations, institutions and peoples. Pilgrims follows suit with our clients and stakeholders. Pilgrims remains open for business in this or any emergency because that is our role. Open for business means open for communication: we are available 24/7.